USEFUL INFORMATION FOR CRUISE PASSENGERS
A FEW TIPS THAT WILL HELP YOU ALWAYS FEEL COMFORTABLE ON BOARD THE LINER.
BEFORE YOUR TRAVEL
Going on an international sea cruise, we advise you to make sure you have not forgotten:
a foreign passport, in which the necessary visas must be affixed;
cruise documents; medical insurance policy;
WHILE BOARDING THE LINER
We recommend that you arrive at the seaport 4 hours before the departure of the liner.
ATTENTION! THE LINER DOES NOT WAIT FOR LATEURS! The rest of the tourists bear full material and moral responsibility for the consequences arising from their delay to the departure of the vessel.
Please note that baggage is checked in at the port and delivered to the cabin (the recommended tip for baggage delivery is approximately $ 2 per item, payable upon drop-off).
During customs and border formalities, you hand over your passport to the emigration service of the liner (for the duration of the cruise), go on board the liner, are accommodated in the cabin, the number and category of the cabin are indicated in the cruise documents.
Each cabin contains information about the location of services, a plan-map of the liner, a telephone directory of various ship services. Each cabin is equipped with air conditioning, telephone, TV, safe, 110 volt and 220 volt sockets. Some cabins have a hairdryer. Each cabin has a bathroom equipped with a shower, while the suites have a bath.
If you are hungry, there is a buffet cafe on the upper deck, the opening hours are indicated in the ship's newspaper CruiseCompass.
There is always a “drill” before the liner departs, you must take a life jacket and take part in the exercise.
ABOUT THE TIME OF THE CRUISE
The CruiseCompass day program is delivered daily to the cabin with a detailed indication of the place, time and content of the activities on board, the start time of the excursion program, air temperature, as well as general information about the port of call, recommendations for choosing clothes, etc.
We urge you to keep your luggage safe. It is recommended to keep valuables and money in safes.
On board our ships there are: swimming pools, which are located on the upper deck, you can also use a jacuzzi, a solarium, a beauty salon and massage room, a hairdresser, a library, a slot machine room, a casino, several bars, a disco, duty free shops, cinema, children's entertainment center and much, much more.
Ladies are advised to take evening, cocktail dresses, men - a suit and tie. During the cruise, solemn receptions will be arranged on the liner, one of which is arranged by the liner captain.
ADDITIONAL EXPENSES ON BOARD, THEIR PAYMENT
The cruise price includes all types of meals on board (with the exception of dinners in alternative restaurants), accommodation in a cabin of the selected category, use of the gym, swimming pools, as well as the entertainment program, port taxes and duties.
Additional payments: products of bars, booking seats in alternative restaurants, laundry services, beauty salon, SPA, casino, shore excursions, sports activities in groups, ordering food and drinks in the cabin from 00:00 to 05:30 in the morning.
CASHLESS PAYMENT OF EXPENSES ON BOARD
For the convenience of calculations, all passengers receive a so-called Sea Pass credit card upon check-in, which is credited with all additional expenses on board during the cruise. You will need cash and credit cards for payments at the ports of the ship's parking.
What is a SeaPass card?
Credit card on the ship (with this card you can shop in shops on board the ship, purchase tickets for shore excursions, take part in a lottery, order alcoholic drinks and cocktails in bars, pay for visits to a beauty salon, massage parlor, photographs, laundry services, etc. dry cleaners, etc. Casino chips and tokens are purchased with cash or credit cards.
Pass to the liner (the map shows the name of the cruise company, the name of the ship, the name of the restaurant, the number of the table)
Your ID for the cruise (last name, first name are shown on the map)
Key to the cabin.
The SeaPass card must be activated on the day the cruise starts. You can present your credit card at check-in, after which, all expenses will be automatically read or inform that you wish to pay in cash, in this case, contact Pursers Desk / GuestRelations and make a deposit of $ 250 per person, the amount may vary depending on the duration of the cruise. After that, an account will be opened in your name and all you need to do to pay expenses on board is to show your card and sign checks. The day before the end of the cruise, you will be presented with a joint invoice detailing the expenses on board, which must be paid the day before by 23:00 or from 06:00 to 07:00 on the day the cruise ends.
A tourist must always have a Sea Pass be with you.
All over the world this is the norm, since 90% of the salaries of service personnel are tips.
Optionally, you can pay the tip when booking your cruise at an authorized office either on board in cash or by crediting to your in-flight account
The amount of tips is approximate and may vary depending on the cruise company and cabin category (per person per day):
When accommodated in a cabin without a window, with a window, with a balcony (Standard Room): $ 14.50 / person per day
If accommodated in a Concierge & Aqua Class: $ 15.00 / person per day
When accommodated in Suite Class: $ 18.00 / person per day
In your cabin you will find an order form for shore excursions, if you want to take part in excursions, it must be filled out and returned to the “Shore Excursions” counter, where you can get information about excursions in ports of call and purchase tickets. The cost of excursions is not included in the price of the tour. Before entering the port, the Cruise Director and Lecturer have talks about local attractions and excursions on board, as well as shops and bargains.
Tourists who do not want to participate in excursions can independently manage their time in the port.
All ships of Royal Caribbean International, CelebrityCruises and AzamaraClubCruises have trained doctors and nurses who are available around the clock in case of emergency. Medical services provided on board are paid additionally, tariffs correspond to European ones. We recommend taking the necessary medications with you. If you are sensitive to the slightest hesitation of the liner, we advise you to use special tablets, which are available free of charge from your doctor or at the GuestRelations counter.
LAUNDRY AND DRY CLEANING SERVICES
Our liners are equipped with excellent laundry and dry cleaning services. The price list for this type of service is in your cabin. With a standard order, things will be delivered the next day. If you need to receive things during the day, you must return the completed form and things in a special package to the steward by 09:00, the surcharge will be 50% of the total order value.
There are duty-free shops on board the ships, where a variety of goods are widely presented: souvenirs with the symbols of Royal Caribbean, CelebrityCruises, and AzamaraClubCruises, tobacco products, alcoholic beverages, clothing, perfumery and cosmetics, jewelry, and basic necessities. Stores are closed during port stops. When buying alcohol, it will be delivered to your cabin only on the penultimate day of the cruise, so that you could take it with you.
By phone from your cabin, you can make international calls, the cost of 1 minute of conversation is on average $ 15.
Our ships are equipped with a WiFi system, which ensures almost uninterrupted cellular communication on board.
All ships have Internet cafes, communication services are paid.
SAUNA, SPA, BEAUTY SALON
There is a sauna, SPA and beauty salon on board. Services are provided for an additional fee. If you wish to use these services, we recommend that you schedule your session / procedure in advance.
IN YOUR CABIN
In the cabin, for your convenience, there are soft drinks, which are paid additionally.
You can contact HouseKeeping at any time of the day or night to order an extra pillow, blanket, snacks in the cabin and much, much more. Drinks (juice, tea) and snacks indicated in the Room Service menu are served in the cabin free of charge, with the exception of the night time from 00:00 to 05:30 at (a tip must be paid - $ 2-5).
RADIO AND TELEVISION
All cabins on Royal Caribbean, CelebrityCruises, and AzamaraClub have radio and TV. Television broadcasts a satellite news channel from various countries, films, music programs and an internal TV channel reporting on the program on board, ports of call, etc.
RESTAURANTS & KITCHEN
For those who prefer dietary food, our chefs will prepare meals with a reduced fat and sugar content. We also offer vegetarian and children's menus. No matter what time of day you get hungry, you will always find something tasty.
ORDERING A TABLE IN THE RESTAURANT HALL.
When you make a cruise booking, you can choose the table size in the restaurant that will be assigned to you for the entire cruise, as well as inform your agent of your preferred dinner time (first or second shift): Change - 18: 15-20: 00, II shift - 20: 30-22: 00. We are also pleased to offer you the opportunity to dine at any time convenient for you by choosing the MyTimeDining (RCI) / CelebrityCelect (CCL) meal plan. Also, guests traveling with children under 13 years old can book the MyFamilytimedining option (with a confirmed meal change) and in this case their children will be fed in about 40 minutes, after which they will be picked up by a nursery staff member.
club for quiet games or watching cartoons and parents will have the opportunity to devote more time to each other. The child must be registered with the Adventure Ocean Kids Club on the first day of the cruise.
SMOKING ON BOARD LINERS
Smoking is prohibited in cabins and most public areas. Also, there is a ban on smoking at the gaming tables in the casino, however, smoking is allowed near slot machines. In addition, each ship has designated smoking areas, both indoors and on the open decks on the starboard side of the ship. Smoking areas are marked with an inscription and are equipped with ashtrays. Passengers staying in cabins with a balcony can smoke on the balconies. Please note that smoking is strictly prohibited on RCI liners balconies overlooking Central Park / Central Party and Boardwalk alley. The fine for violation of the rules of smoking is $ 250. On board CCL liners, smoking is prohibited both in the cabins and on the balconies.
Alcoholic drinks brought on board the vessel will be seized by security and returned to the owner the day before the cruise ends.
Persons under the age of 21 are strictly prohibited from drinking alcoholic beverages, this regulation is strictly observed by the service personnel, at the request of the bartender / waiter, the passenger is obliged to present the SeaPass, which contains information about the age of the passenger. Violation of the rules for drinking alcohol, as well as antisocial behavior may result in arrest, forced disembarkation from the liner at the next port of call and transfer to law enforcement agencies.
Pregnant women are allowed to travel if the pregnancy at the end of the cruise does not reach 24 weeks. We strongly recommend that pregnant women carry a certificate from a gynecologist confirming that the pregnancy is proceeding without complications, and there are no contraindications for traveling.
The minimum age for children accepted for carriage is 6 months, however on some cruises the minimum age is 1 year. Please check with your agency. All RCI and CCL ships have children's clubs, which are divided into 5 age groups and accept children from 3 to 17 years old inclusive.
Passengers under the age of 21 are considered minors and must live in a cabin with a parent / proxy during the cruise, and the proxy must carry a parental power of attorney upon boarding. The power of attorney must be translated into English and certified by an apostille.
END OF CRUISE, DEPARTURE
On one of the days of the cruise, special forms will be delivered to your cabin - DisembarkationForm. Fill in them, indicating the time of departure from the ship. In accordance with the specified time, luggage tags of a certain color will be delivered to your cabin, which will need to be filled in and attached to the luggage on the penultimate day of the cruise. Also, the day before the end of the cruise, customs declarations will be delivered to your cabin, which must be filled out and carried with you to go through passport and customs control.
Filled luggage tags are attached to suitcases, bags. Luggage is put on the corridor until 24.00 on the penultimate day of the cruise. On the day of arrival at the port, you must pay with your SeaPass card (by 7.00 am) and receive your passport! (Pursersdesk / GuestRelations). You will receive your luggage at the port based on the color of the luggage tag.