MS Eurodam provides all kinds of entertainment, from theater to casino. Modern beauty salon and fitness center. On board, you can also play water polo and other games in the pools, or sunbathe and use the solarium, indoor pool or jacuzzi.

 

If you want to spend your time with a cigar and whiskey then the casino is waiting for you. There is also a library where, among the many books, you can find something to read.

 

And for your kids there are playrooms where they will have a great time.

 

Playrooms and a kids club have been created for children, where highly qualified employees will be engaged. There are also spacious play areas and discos for teenagers. For families, games, contests, master classes and lectures are held. Little passengers will definitely be happy.

WHAT IS USEFUL TO KNOW BEFORE LEAVING

 

WELCOME ABOUT HOLLAND AMERICA LINE

 

GETTING ON THE ROAD

 

In order to make your trip pleasant and memorable, we advise you to familiarize yourself with the information we offer, which will answer the most important questions for you.

 

Documents: Before you go on a trip, check that you have all the necessary documents: a passport with the necessary visas, air ticket, medical insurance, cruise voucher; vouchers for hotels, transfers and excursions.

Carry-on baggage: Keep your documents, medicine, jewelry, camera, films, cash and other valuables in your carry-on baggage, which must be with you at all times.

Medications: If you are taking medication prescribed by your doctor, make sure you bring sufficient supplies with you for the duration of the cruise. Keep them with you at all times and keep them in their original container. If you wear glasses or contact lenses, it's a good idea to have your prescription with you in case you need a replacement.

Clothing Required: Both casual and evening wear will be useful during the cruise. Dressing guidelines are given below.

 

PERSONAL IDENTIFICATION REQUIREMENTS

 

Immigration Form: Each passenger must complete this form prior to boarding. The form is attached to the package of documents for the cruise. Missing or incorrect information may result in denied boarding without compensation.

Passport: Your passport must be valid for at least 6 months after the end of the cruise. Expired passports are not accepted.

Visas: To visit most countries, you must obtain an appropriate permit (visa) in advance. The passenger is directly responsible for the availability of visas required for the cruise.

 

 

PASSENGERS UNDER 21 YEARS OLD

 

Passengers under the age of 21 must be accompanied by a parent, guardian or companion who is at least 25 years old; one adult companion can accompany a maximum of 5 passengers under the age of 21. Parents, guardians and companions are responsible for the conduct on board passengers under the age of 21. Alcoholic drinks are not sold to passengers under the age of 21.

Passengers under the age of 18 are allowed to travel to some countries only when accompanied by both parents, or must have a notarized permission from a parent who does not accompany him on the trip (or both parents). If one of the parents has died or the child has only one official parent, it is necessary to obtain a corresponding notarized certificate in advance.

 

DISABLED PASSENGERS

 

We do not deny passengers a cruise because of their disability. We are trying, to the extent possible, to meet all the needs of such passengers. On board the HollandAmericaLine liners, there are several cabins specially equipped for passengers in wheelchairs or special scooters.

 

Certain types of transfers (for example, drop-off at tenders, ladders, etc.) can be difficult for passengers in wheelchairs or scooters. When the ship is unable to approach the pier, passengers are brought ashore in small boats called tenders. It may be difficult for people with reduced mobility to get on or off the ship using the stair ramps, especially when disembarking at tenders.

 

Persons with reduced mobility are advised to use wheelchairs when boarding and disembarking. In some situations, assistance will be provided to move the passenger and stroller. However, there may be situations when people with limited physical activity cannot go ashore at the time they would like, or they cannot go ashore at any ports at all. For safety reasons, the Captain decides on the possibility of disembarkation (with all possible assistance provided) for passengers with reduced motor activity, taking into account all factors, including, but not limited to, weather conditions, ship location, passenger weight, etc. The captain will take all possible measures to assist the passengers.

 

Passengers should be aware that certain transfers and shore excursions organized by third parties may not be available to passengers with disabilities. While we take all measures to avoid this, we cannot guarantee that all our partners are able to provide services that are fully accessible to all passengers with disabilities. For more information, we recommend contacting the onboard tour desk.

 

In a number of situations (on board and ashore) where a passenger with a disability does not meet certain safety or other criteria, even taking into account the assistance provided, we may find it necessary to ask the passenger to book alternative services. Passengers who cannot meet their basic needs (dress, eat, move, etc.) on their own must travel with a companion. Passengers must notify us of any special medical, physical or other needs as early as possible.

 

Disabled e wheelchairs: Due to the limited number of wheelchairs on board, passengers needing a wheelchair should take it with them rather than relying on it to be on board. Wheelchairs and scooters must be stored in the cabin. The wheelchairs on board must only be used on board and cannot be removed from the ship.

Oxygen: Passengers with a constant need for oxygen due to chronic conditions should take care of this on their own prior to travel. It is recommended to take with you the address of the service company and the contacts of its representative offices / partners in other countries, if any.

 

ANIMALS

 

With the exception of specially trained guide dogs, animals are not allowed on board. If you plan to bring a guide dog with you, you must inform HollandAmericaLine in advance about this, as well as bring medical documents confirming the health of the animal.

 

ALCOHOLIC DRINKS

 

With the exception of wine and champagne, alcoholic beverages purchased from shops on board or ashore are not permitted to be consumed on board. Bottles and containers will be placed in a safe and delivered to your cabin on the last day of your cruise. The shops on board offer alcoholic beverages at duty free prices, which you can purchase to take home with you. These purchases will also be delivered to your cabin on the last day of the cruise. If you bring wine or champagne with you to a bar or restaurant, you will be charged a fee for drinking on board.

 

The cabin food service offers alcoholic drinks at discounted prices for consumption in the cabin.

 

BAGGAGE POLICY AND PACKING TIPS

 

Insurance: We try to handle your baggage as carefully as possible, but HollandAmerica cannot guarantee that your baggage will not be lost or damaged. For this purpose, we suggest that you arrange baggage insurance in advance. For more information, please contact your travel agency.

Restrictions: Airlines and land transport companies may impose baggage limits, exceeding which additional fees may apply. You must follow these rules, so keep them in mind when packing.

Baggage Tags: Your baggage tags will be delivered to you along with your cruise documents. The tags must be filled in according to your paperwork and affixed to your baggage prior to placing your baggage at HollandAmericaLine's disposal before starting the first service provided. For safety reasons, baggage that is not properly tagged cannot be loaded on board.

Packing Tips: HollandAmerica recommends using hard-sided suitcases, preferably without top-mounted clothes hangers. We also recommend placing your belongings in clear plastic bags to minimize the risk of security screening at the airport after being scanned. Place your shoes on top of the rest. Make sure all your luggage is tagged with your name and contact information.

IMPORTANT: Do not pack your passport, medicine, airline tickets and cruise tickets in your luggage. Keep them with you at all times. We also recommend carrying items such as perishable items, medicines, liquids, cash, credit or debit cards, jewelry, gold, silver and other similar valuables, securities, financial documents, other important business documents, computers, mobile phones in your carry-on baggage. , cameras, hearing aids, electric wheelchairs, scooters, other video and electronic equipment, binoculars, films, video tapes, computer disks, audio discs and cassettes. Please be aware that checked baggage is not always at your disposal. HollandAmerica is not responsible for any of the above. If HollandAmerica is responsible for the loss for any reason. Damage or delay in delivery of your property, HollandAmerica's liability does not exceed $ 100 ($ 600 for passengers who have purchased a cancellation protection program), unless you have indicated in writing the true value of your property and paid HollandAmerica an amount equal to 1 % of the listed value less USD 100 or USD 600, respectively. In this case, HollandAmerica's liability will increase to the value you specify.

 

Contact the information desk on board immediately after boarding, complete the required forms and pay the fee; your luggage must be with you.

 

Medications: Medications prescribed for you must be in your carry-on baggage. Make sure you have enough supplies with you and that all medicines are in their original containers. It is wise to take a list of medicines with you in case you lose them. The list should include the name of the drug, the prescribed dose and the time of administration. In case of urgent need Holla

ndAmerica can help you get prescriptions, but please note that there is an additional cost.

 

CLOTHES

 

Wearing the right clothes can significantly increase your cruising pleasure. First of all, the clothes are designed for your comfort. Daily life on board ship and in ports of call requires casual clothing. Take with you everything in which you are most comfortable: sportswear, shorts, sundresses, slacks, etc. Warm climates require lightweight, breathable fabrics. For cooler climates, we recommend wearing clothes that can be put on top of each other, and possibly a raincoat, umbrella and gloves.

 

Take your swimwear with you: all our ships have swimming pools and jacuzzis. You may want to bring some swimwear with you if you plan on spending most of your time in or near the water. We ask you to wear shoes and anything over your bathing suit when entering the ship's interior. If you want to jog on the open deck or work out in the fitness center, bring a tracksuit.

 

Bring comfortable shoes for walking along the beach and sandals or rubber soled shoes for walking on the deck.

 

Evening wear is divided into two categories. Every evening, a program for the next day will be brought to your cabin, where a recommendation on the style of dress for tomorrow evening will be prescribed.

 

Casual (casual) means comfortable clothing, however, T-shirts, jeans, swimwear, open tops and shorts are not allowed in the restaurant, at the buffet and in public areas during the evening hours.

 

On festive evenings designated as formal, women usually wear cocktail or evening dresses, while men wear dark suits or tuxedos. Although a dark suit or tuxedo is recommended for formal evenings, it is naturally optional. You can wear a jacket and tie. Formal clothing for men and women can be ordered in advance. Call CruiseLine Formalwear at + 1-800-551-5091 and your order will be waiting for you in your cabin upon arrival on board.

 

To match your cruise companions, HollandAmerica will ask you to wear the recommended dress code throughout the evening.

 

All cabins are equipped with 110 and 220 V electrical outlets. Hairdryers are also provided.

 

For safety reasons, we ask you not to iron things in the cabin. Ironing equipment is installed in self-service laundries on all ships except Eurodam, Oosterdam, Westerdam, Zuiderdam and Noordam. In addition, you can use the laundry / dry cleaning services on all ships.

 

PREPARING FOR FLIGHT

 

As airlines often change their arrival / departure times shortly before departure, we recommend that you double-check your departure time and flight number 24 hours in advance for local flights and 72 hours in advance for international flights. It is recommended to be at the front desk 2 hours in advance for domestic flights and 3 hours in advance for international flights. Have your passport and ticket ready.

 

PRESENTS

 

Whether you would like to order a gift for your travel companion or book your own private sailing holiday, HollandAmerica is happy to help you. We offer a wide variety of gifts for passengers celebrating a birthday, anniversary, honeymoon or other event on board.

 

Gifts include a wide selection of alcoholic and non-alcoholic drinks, clothing, souvenirs, flowers, casino chips and more at reasonable prices. “RenewalofVows”, “Celebration”, “RomanticVoyage” and “JustforUs” gift packages include a range of services and commemoratives to this event was remembered for a long time.

 

Gift orders must be made and paid for at least two weeks prior to the start of the cruise. Some gift orders after this deadline may be paid by VISA, American Express, MasterCard or Discover credit card two business days prior to the cruise. However, orders placed later than 5 days before the cruise start will be subject to an additional $ 5 late order processing fee.

 

Meal Inquiries

 

Breakfast on board is offered with an open meal change, while dinner is served in two shifts. The approximate start time of dinner for meal changes is 5:30 pm and 8:00 pm. On Alaska cruises, dinner for all shifts starts 15 minutes early. (There are only two power shifts on the Prinsendam liner - at 18:00 and at 20:15). You can make inquiries regarding meal changes, table size and who you would like to dine with. All such inquiries must be made in advance through your travel agent. A meal change request is confirmed or placed on a waiting list at the time of booking. Table number and size will only be confirmed by the head waiter on board.

 

The status of your request for a meal change will be indicated on your cruise ticket. A card confirming the meal change and table number will be waiting for you in your cabin upon arrival on board. If, for any reason, you did not submit a request for a change of power supply, please The trdotel will put you on the shift where there will be seats.

 

Special diets and foods: Kosher, Jewish, gluten-free, salt-free, fat-free, children's, diabetic and other special diet foods are only possible if a request for such a diet has been sent to us in advance. To book your special diet, contact ShipServicesdepartment at + 1-800-541-1576 at least 90 days prior to your cruise. We will do our best to satisfy your request, but keep in mind that not everything is possible. HollandAmerica reserves the right to replace products when a specific brand is not available. Processing dietary orders may incur additional charges for the supply and handling of food.

Confirm your special dietary request with the head waiter upon arrival on board.

* Kosher food is prepared outside of the ship in the kosher kitchen, frozen and delivered to the table sealed in a special container. There is no kosher kitchen on the ship, no kosher dishes, utensils, pots or pans.

 

FLIGHT DELAY

 

Airlines sometimes delay flights. If this happens to you on the day you start your cruise, please follow the instructions below.

 

First of all, notify the airline as early as possible that you must take the cruise starting that day. Communicating directly with the carrier is important as airlines often have the opportunity to offer you an alternative flight.

 

If you believe that a delay in your flight will result in you arriving at the port of embarkation less than 2 hours before the scheduled departure of the ship, or if you fear that the ship may leave before you arrive, our representatives will try to help you minimize losses. caused by the violation of your holiday plans.

 

Please ask the airline to contact our AirSeadepartment department immediately, or call yourself at + 1-800-628-4771 or + 1-206-286-3294. The department is open from 07:00 to 17:00 Monday through Friday and from 07:00 to 15:30 on weekends (Pacific Time). These phone numbers are for urgent needs only. Please do not call them if you are not in a situation with a delayed flight on the day the cruise starts.

 

HollandAmericaLine is not responsible for any costs incurred due to flight delays, unless the flight was purchased from HollandAmericaLine.

 

TRANSFERS

 

Hotel Packages: If you purchased a package through Holland America that includes air travel and hotel accommodation, all transfers are already included in the package. If you bought the flight yourself, and you bought hotel accommodation from Holland America, you will be provided with a free transfer between the hotel and the pier.

Transfer Purchase: Passengers can additionally purchase a transfer between the airport and the pier, between the pier and selected hotels used by Holland America for its pre- and post-cruise programs, between the airport and such hotels. Reservations, payment and submission of relevant arrival or hotel information must be made at least 14 days prior to travel date. The transfer fee will not be refunded in the event of a flight delay or delay by the time of transfer.

 

LANDING PROCEDURE

 

The boarding time is indicated on your cruise ticket. It is usually possible to check-in for the ship from 11:30. We strongly recommend not arriving at the port before 11:30. Considering that the passengers of the previous cruise have just left the ship, it should be borne in mind that your cabin will be ready by about 1:00 pm, but you will have bars, public lounges and open decks at your disposal. Your luggage will be delivered to your cabin in the afternoon. The buffet restaurant opens at 12:00 on the day of boarding. Remember that you must board at least one hour before sailing. The gangway will be picked up 30 minutes before departure.

 

Before boarding the ship, you need to pass registration and security control. Please note that alcoholic beverages cannot be brought on board on the day of boarding and at the ports of call.

 

Upon check-in, you must present your cruise ticket, passport, completed immigration forms and a credit card authorization form.

 

The cruise line may collect your passport if the cruise is passing through several countries, for immigration formalities during the cruise. In this case, you will receive a receipt. You will then be notified when your passport can be collected at the end of the cruise.

 

Upon completion of the registration procedure, you will receive an onboard card. This card serves as an identification card for going through security procedures upon exiting and boarding the ship, as an on-board account card for shopping on board, and on a number of ships as a key to your cabin. When leaving the ship and when returning back, keep the on-board card with you, as you will have to scan it on an optical monitor.

 

When first boarding the ship, our team members

will welcome you aboard and the steward will show you how to get to your cabin. Your luggage will be delivered to your cabin as quickly as possible. The boarding procedure is easy and smooth: you only carry your carry-on baggage with you. After visiting your cabin, you can do whatever you want: the ship is at your disposal. Snacks and drinks are served buffet-style throughout boarding. Don't miss the sailing holiday on deck.

 

VISITORS

 

For safety reasons, visitors are not allowed on board the ship. HollandAmerica apologizes for any inconvenience this may cause. However, your friends can send you a gift to your cabin. You can also organize a private party for you and your companions (see the GIFTS section).

 

ACTIVITIES ON BOARD

 

What will you do today? On a HollandAmerica cruise, you can do as much (or as little) as you like.

 

Every day you will receive a complete schedule of all onboard activities so you can plan your day. You can play bingo, board or card games, work out in the gym or participate in sports and pool games, attend art auctions, themed parties or golf tournaments, sunbathe, swim or simply relax in a secluded corner.

 

In the evenings, live music is played throughout the ship, every evening a new show is offered to your attention. You can go dancing, playing casino or watching a movie.

 

SHORE EXCURSIONS

 

The varied shore excursion program has been carefully designed to enrich your cruising experience. Please note, however, that even while doing our best to provide you with the best possible conditions, we cannot guarantee that buses will be equipped with air conditioning and toilets on every tour.

 

Shore excursions help you make the most of your time ashore and provide you with the best transportation and local guides. You can familiarize yourself with the excursions on board by reviewing the guided tour brochure that accompanies your cruise documents. Tours are conducted in English. The daily programs will indicate the time of lectures on ports of call (in English) and the start time of excursions.

 

You can book your excursions in advance at www.hollandamerica.com. Changes and cancellations are accepted no later than 10 days before the start of the cruise. The excursion vouchers will be delivered to your cabin on the day of boarding. You can also purchase excursions from the onboard tour desk. Please note that excursions are sold on a first come, first served basis, in a limited number of places. As some excursions are limited, we recommend that you book your excursions in advance to avoid disappointment. Requests for excursions, places in which have already been fully sold, are put on the waiting list.

 

Passengers with disabilities should carefully read the Shore Excursions brochure. Paying attention to the section "Which tour suits you best". Pay attention to the icons that show the level of physical activity during each of the excursions. Please note that not every port has aids to assist in lowering wheelchairs from board to pier. Check with the onboard tour desk for details.

 

Note: If the passenger for any reason refused to participate in the booked excursion or did not use any of the services included in the excursion, compensation will not be paid. If during the excursion a passenger leaves the bus or car in order to stay in the shopping area or for another purpose, he gets to the port on his own, at his own expense.

 

CHILDREN'S PROGRAMS - CLUB HAL

 

The onboard children's programs are for children aged 5-18. Every ship (except Prinsendam) has a professional Children's Program Director who is dedicated to making sure kids have fun. Children are encouraged to play bingo, paint or make crafts, take part in special parties and much more. Each participant of the children's programs receives a T-shirt with a special pattern. The activity program for each age group is indicated in the daily program that is brought to your cabin.

 

Children's programs are divided into three age groups: from 5 to 8 years old, from 9 to 12 years old and from 13 to 17 years old. The programs operate on an open door basis, which means that any child can join or leave the Club whenever he wants. All activities are supervised; however, the Director of Children's Programs is not responsible for a child who wishes to leave. Children under 5 years old can also take part in the programs, provided that an adult is nearby.

 

SERVICES ON BOARD

 

Each HollandAmerica ship provides the vast array of services you'd expect in a good resort. We value our guests and do not want them to need anything.

 

Beauty Salon / Spa: Salon and Greenhouse Spa is one of the most luxurious spas in the world. All professional services will be offered to you from 08:00 to 20:00. It is highly recommended that you reserve your time in advance (especially on public holidays).

Salon services: hair cutting and styling, hair coloring, manicure, pedicure, facial treatments, teeth whitening, slimming treatments.

Spa services: aroma massage with stones, thermal treatments and hydromassages, massages, body wraps.

Fitness Center: To help keep you in shape, Holland America has equipped all ships with a fitness center with a gym and aerobics room. The fitness center employs professional instructors who will help you choose the right technique and exercise. The spa is open from 06:00 to 21:00. Yoga classes, Pilates and private workouts are available at an additional cost.

Swimming: Swimming pools are equipped on board all of our ships, and on the deck next to the pool you will find plenty of sun loungers and beach towels. If you would like to take a beach towel with you ashore, please contact your steward. If you need a soft drink or, conversely, a warm blanket, an attentive deck steward is always nearby!

Shops on board: Each ship will offer you a variety of goods from around the world, from jewelry and clothing, to souvenirs, and a wide selection of toiletries. The shops on board trade at duty-free prices for most goods and are open most of the time while the ship is at sea. Stores are closed during stops at ports of call in accordance with customs regulations.

Future Cruise Advice: There is a consultant on board to help you book your next cruise. Your travel agency will be notified of your new booking and can resolve any issues with them upon your return home.

Photographers: Onboard photographers try to capture as many memorable moments as possible during the cruise. Photos are placed in the photo gallery, where you can select those photos that you want to purchase. We also offer film development and formal portraits. Details can be found in the daily programs.

Casino: You can try your luck at roulette, black jack, poker, craps, other games - or at one of the many slot machines in our casino. Tournaments are held on every cruise. Local laws do not allow casinos to operate while parking at ports of call and in certain water areas. Only passengers over 18 are allowed in the casino.

Library: All our ships are equipped with reading rooms / libraries with books and periodicals (in English), where you can enjoy reading in silence.

Religious Services: To meet the spiritual needs of our passengers, we conduct the following religious services (times and locations for each service are indicated in the daily programs):

Catholic Mass - daily;

interfaith services - every Sunday and on relevant religious holidays;

Jewish services - weekly on Saturday eve.

Those wishing to conduct this service should contact the Cruise Director. The rabbi is only present on board for services on major holidays.

 

Cabin: Your cabin has a telephone that allows you to call both on the ship and anywhere in the world, wardrobes, air conditioning, TV for watching onboard programs, films and CNN.

Life jackets: In the cabin, in the closet, you will find life jackets for each passenger. If you do not find a life jacket, please notify your steward immediately.

Drill Drill: Each ship will conduct a drill (usually on the first day of the cruise). Upon alarm, passengers will be shown emergency exits and lifeboats. All passengers must participate in the drill.

Laundry: For your convenience, we offer you a full range of laundry and dry cleaning services. Laundry bags and a price list are in the closet. All ships except Eurodam, Westerdam, Zuiderdam, Oosterdam and Noordam have self-service laundries with washing machines, dryers, ironing boards and irons. There is an additional charge for the use of washing machines and dryers, while the use of ironing boards and irons is free. For safety reasons, we ask you to refrain from ironing things in the cabin.

 

MEALS ON BOARD

 

In addition to breakfast, lunch and dinner, consisting of five courses, you will be offered: afternoon tea; open deck buffet with hamburgers and hot dogs; Mexican buffet; pasta buffet or Asian cuisine; ice cream parlor; snacks during cocktail hours; evening espresso or cappuccino; traditional midnight snacks (one of the nights you will be offered the Dutch Chocolate Extravaganza). And, of course, service in the cabin 24 hours a day. Dinner is also served every evening in buffet style at the Lido Deck Restaurant.

 

You can also reserve a table for lunch or dinner at the alternative PinnacleGrill restaurants

and Tamarind. Additional charges apply for table reservations.

 

MEDICAL SERVICES

 

There is a hospital on board the ship, staffed by a licensed physician and three trained nurses. Although not a full-fledged hospital, it is well equipped to handle most of the regular and urgent medical procedures and examinations.

 

Fees for medical care and medicines will be added to your in-flight bill (except for drugs such as meclizine for motion sickness, Tylenol and aspirin, which can be obtained from the information desk).

 

If you become ill or injured while cruising and require diagnostics or care that cannot be provided by the onboard hospital, you will be transferred to a medical facility ashore. To cover possible medical expenses, we strongly recommend taking out medical insurance for the duration of your trip.

 

If you have a chronic medical condition, take your doctor's latest report with you. The medical staff on board are not able to provide you with daily care unless you are admitted to a hospital. You should be able to look after yourself on your own, including being able to dress, eat, and attend a drill. If you are unable to independently perform any of these activities, you must travel with a companion assistant. Due to medical limitations on board, women who are 24 weeks pregnant or more will not be allowed on board at the end of the cruise. In case of pregnancy, take with you a doctor's note confirming the length of your pregnancy and that your health condition allows you to travel.

 

Store medication in your bag or carry-on bag. Make sure you take a sufficient supply of your prescription drugs for the duration of your trip, as this drug may not be on board or in countries across the cruise.

 

SMOKING

 

For the convenience of passengers, many public halls have separate smoking and non-smoking areas. Smoking is prohibited in all restaurants. There are no “non-smoking” cabins on our ships, however all cabins are thoroughly cleaned after each cruise to ensure the comfort of our guests. Smoking is prohibited in theaters during performances.

 

COMMUNICATION IN THE SEA

 

Telephone: A telephone allowing communication with the shore is located in each cabin. You can easily call friends, relatives, business colleagues during your cruise. Likewise, your friends, family and colleagues can also call you by dialing the international access code, then the ocean code and the ship number.

Ocean codes:

Pacific: 872 (Alaska and Pacific)

Western Atlantic Ocean: 874 (Caribbean, Gulf of Mexico, South America)

Eastern Atlantic Ocean: 871 (Europe, Africa, Mediterranean)

Indian Ocean: 873.

Note: All phone calls, both incoming and outgoing, are charged at satellite rates. The rates for outgoing calls are posted in your cabin next to the telephone set. The cost of the call will be included in your onboard bill. Please do not use credit or telephone cards: the cost of the call will be charged in addition to the cost of the card call.

E-mail and Internet: Passengers can send and receive e-mail in real time via high-speed satellite communication 24 hours a day (provided that satellite communication allows it). You can have access to a wide variety of applications (VideoMail, CruisE-mail, MicrosoftOffice, and various games). You can surf the Internet, play games, read your email, send VideoMail, and more. HollandAmerica even assigned you your own email address that you can use while cruising. There is an Internet manager on board who will help you with any of these questions.

Your email address: The first letter of your first name + full surname + your cabin number (4 digits) - no spaces, then @ ship name.cruisemail.net.

 

If your cabin number is less than 4 digits, add the appropriate number of zeros in front (for example, cabin 38 is displayed as 0038).

 

Example: JohnSmith, cabin 38 on the liner Rotterdam will have the email address jsmith0038@rotterdam.cruisemail.net

 

Registration cost - $ 3.95 will be automatically added to your dort account when you first log on to the Internet.

 

Wireless internet is also available on board. If you want to take your personal computer with you and use it on board, please specify in advance whether there is Internet access on your chosen ship and on your chosen cruise.

 

Fax: Fax services are also available on the ship. Prices and other information about these services can be obtained from the information desk on board.

Mail: At each port of call, the ship sends letters and postcards on board. You can buy postage stamps onshore or with cash (dollars

United States) at the Information Bureau on board. All mail is subject to postal duties in force at the port of departure.

 

ON-BOARD ACCOUNT

 

For your convenience, there is a cashless payment system on board. Upon landing, your onboard account will be activated and you can make any purchases by simply signing the invoices. On the day of boarding, you need to register your bank card (Visa, American Express, MasterCard, Discover) at the information desk. Your card will be blocked in the amount of USD 60 per person per cruise day (according to the list of persons you plan to pay for on board with your credit card). At the end of the cruise, you will receive a final statement from your onboard account and the actual amount of your purchases onboard will be debited from your bank card. To avoid delays in obtaining bank card authorization, passengers with cards issued by banks located outside the United States and Canada are advised to notify the bank in advance that the card will be used on board HollandAmerica. Please be aware that some banks may hold blocked amounts for up to 30 days after requesting an unblock. If you do not want to use a credit or debit card, you need to place a cash deposit in the calculation of the same amount of USD 60 per person per day. Unspent money will be returned to you at the end of the cruise. Traveler's checks can be cashed at the information desk. Personal checks will not be accepted on board.

 

TIP

 

Our team endeavors to ensure that every aspect of your cruise meets the highest standards. Tipping is a common way to reward good service. To facilitate this process, the amount of USD 10 per passenger per day (from October 01, 2008 - USD 11 per passenger per day) will be added daily to your onboard account. If the service provided was better or worse than you expected, you can adjust the tip at the end of your cruise. All tips are paid to team members and constitute a significant portion of their earnings.

 

15% of the price will be automatically added to the bill for alcoholic drinks ordered in bars and restaurants.

 

In ports, airports and on shore excursions, tipping should be done in accordance with local custom.

 

CURRENCY EXCHANGE

 

Only US dollars are accepted on board our ships. We also accept American travelers checks. A currency exchange service is available on board during European cruises and round the world. You can also exchange your cash or traveler's checks for local currency at banks, airports and major hotels in most ports of call. In many countries, you can withdraw local currency in cash from your credit card through an ATM. Most ports will accept a credit card for payments, some countries accept US dollars.

 

LANDING PROCEDURE

 

At the start of the cruise, you will be asked to fill out a plan on the day of disembarkation in order to coordinate the disembarkation and unloading of your baggage. Please fill out this form and submit it to the information office as early as possible.

 

On the last night of your cruise, you will need to place your luggage, equipped with issued luggage tags, in the corridor by your cabin door before going to bed.

 

Documents, airline tickets, customs forms, medicines and other important things, as well as things that you plan to wear on the day of disembarkation, should be placed in your hand luggage that you will take with you. Remember that there should be no valuables in the luggage in the hallway.

 

The estimated time of arrival of the ship at the port of disembarkation is indicated on your cruise schedule. Usually, after arriving at the port, the ship must go through certain procedures. Upon completion of these procedures, passengers will be allowed to disembark. Disembarkation usually takes place within two to four hours after arriving at the port. Your departure time should be planned with this in mind, as well as taking into account the time required for the transfer from the ship to the airport. Transfer times depend on the port of disembarkation.

 

HAVE A GOOD TRIP!