According to a press release, Princess Cruises is introducing a new Princess Promise program that offers an even more personalized approach to the wishes of each guest.

 

Underlining the cruise line's already fervent commitment to quality service, Princess assures guests that she will “get it right” for any on-board service that guests may not enjoy for whatever reason. According to the message, if the service or any other on-board service does not meet the expectations of the guest, he will be able to receive an on-board credit, future on-board credit or even a full refund.

 

Princess is also extending its Book with Confidence policy, which now allows guests the flexibility to change their plans up to 30 days before the cruise starts, receiving a future credit certificate equal to the penalties applied. This program is valid for any cruises booked before March 2, 2021 for flights departing before October 31, 2021.

 

“In this challenging time, we all dream of our next cruise vacation and discovering wonderful new places, people and cultures,” says Deanna Austin, Chief Commercial Officer at Princess Cruises. “When we go on flights again, our guests will feel at ease and easily adjust their reservations should plans change.”

 

For even more peace of mind, the cruise line also offers Princess Vacation Protection, which will provide full coverage of your vacation in the form of either a future cruise loan or a refund of the normally non-refundable cancellation fees, depending on the reason for the change in plans. This program also extends to cruise guests, including protection against lost or damaged baggage, additional medical expenses, and emergency evacuation.

 

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Cruise department manager

Maxim Knysh