Costa Cruises - Safety protocols.

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Costa Cruises - Safety protocols.04.02.2022 16:46

The following information is valid as of 21/12/2021 and is subject to change at a later date in accordance with new national and international laws.

Security Protocols | Mediterranean Sea

REQUIRED IDENTITY DOCUMENT

ID card or passport.

COVID INSURANCE

Mandatory before departure.

BOARDING CHILDREN 0-11 YEARS OLD (UPDATED 20/12)

Allowed.

LANDING PROTOCOL (UPDATED 20/12)

Full original paper or electronic version of the vaccination certificate confirming the completion of the full vaccination cycle. (only the QR code does not entitle guests to boarding, also the vaccination must be fully completed no later than 14 days before departure).

Guests who have had Covid-19 will be allowed on board, even without receiving a single dose of vaccine, by presenting a Green Pass or Covid-19 certificate of recovery before boarding.

- TEST AT LANDING: Free antigen test at the terminal.

- CRUISE TESTS: Guests traveling on a 7 night itinerary or longer will be tested mid-cruise with an antigenic diagnostic test. This procedure will be required for guests over 6 years old. The cost of the test will be fully reimbursed by Costa.

EXCURSIONS

Guests will only be able to go ashore on excursions organized by the company and, as required by current legislation, all guests aged 12 and over must have a Green Pass to visit places and activities where required (museums, restaurants, etc.) .).

>>> Protocols of landing in Italy for guests from other countries

>>> Boarding protocols for guests from high risk areas and countries for which boarding is permitted.

>>> Landing protocols in the ports of Spain and France

Security Protocols | Persian Gulf

UPDATE 21/12: For operational reasons, for all cruises departing from now until 01/29/2022, the stop in Doha (Qatar) has been changed to an additional night in Abu Dhabi.

REQUIRED IDENTITY DOCUMENT

The passport must be valid for 6 months after the date the tourist leaves the UAE.

COVID INSURANCE

Mandatory before departure.

LANDING CHILDREN 0-11 YEARS

Allowed until the allowed maximum number is reached.

NO LANDING ALLOWED

Those who live in one of the risk zones, or those who were in close contact (at a distance of less than 2 meters for more than 15 minutes) with people living in one of the risk zones, 14 days before landing, will not be allowed to board. A list of risk areas is available here (fourth page).

ATTENTION

As a deliberate precaution to minimize potential health impairments, for each cruise there is a maximum number of passengers under the age of 12 who will be allowed to book as they cannot be vaccinated. Once this booking threshold is exceeded, additional passengers under the age of 12 cannot be accepted on board.

With this in mind, we would like to inform you that sales of bookings that include guests under 12 years of age are temporarily closed to meet the established quota of unvaccinated children already reached on each cruise. If we resume sales for bookings with children under 12, we will immediately contact you and your customer.

MANDATORY REGISTRATIONS

From this LINK, 5 days prior to arrival in the United Arab Emirates, upload your data and certificate of vaccination.

Follow this LINK 4 days prior to arrival in Oman. On the eve of arriving in Oman, our guests will receive assistance and instructions to check in and complete the required form on board.

LANDING PROTOCOL

- Complete original paper or digital vaccination certificate confirming the completion of the entire vaccination cycle for all guests aged 12 and over. (The QR code alone will not give the guest permission to board and the vaccination cycle must be completed at least 14 days prior to departure.)

- Negative PCR molecular test done 48 hours prior to boarding for all guests 2 years of age or older (must be valid at the time of boarding) prior to cruising (paid by the guest). If the guest has a negative PCR test certificate completed within 48 hours of the boarding date, the antigen test will not be required again at the terminal.

Guests who have previously been infected with Covid and have recovered will only be allowed to board if they have already completed the entire vaccination cycle (2 doses).

ATTENTION

We remind you that you need to carefully read the official website of the UAE government, which can be found here, in order to find out all the requirements for entering the country.

AIRPORT ARRIVAL TEST

Upon arrival at Dubai Airport, guests are required to undergo a PCR test at the appropriate centers (available at the airport). The result will be a sticker that will be used when boarding the vessel. NOTE: This free required test does not replace the test required to enter the United ArabEmirates. All guests tested at the airport are entitled to board the vessel awaiting results, which will be sent via SMS to their mobile phones.

LANDING TEST

- Guests 12 years old and over may not take additional tests upon boarding.

- Guests aged 11 and under must pass a mandatory check-in test as follows:

Guests between the ages of 3 and 5 will have a saliva test before boarding.

Guests between the ages of 6 and 11 will have an antigen test.

Guests between 0 and 2 years old will not be tested.

All guests who have stayed in Dubai several days before the cruise start date must submit a negative PCR test taken within 48 hours of boarding. If the negative test used to board the flight to Dubai has already expired (more than 48 hours from the date of boarding), they are required to get tested in Dubai (PCR test) before boarding

TESTS DURING THE CRUISE

Guests may be required to undergo other diagnostic antigen swab tests, depending on the regulations in force at the cruise destinations.

EXCURSIONS (UPDATED 21/12)

EXCURSIONS IN THE UAE and OMAN:

As an alternative to Costa excursions, fully vaccinated guests can disembark on their own.

Guests traveling with unvaccinated minors under the age of 11 should only opt for excursions organized by the company in all directions.

ATTENTION:

Guests traveling with unvaccinated minors aged 11 and under must choose a tour organized by the company to all destinations (there is only one organized tour per port).

Below is a list of excursions included in the organized excursion package:

DUBAI: 03N3 - DUBAI TOUR

ABU DHABI: 03N4 - ABU DHABI LIGHTS

MUSKAT: 03N2 - MYSTICAL MUSKAT

NB: Currently, landings in Oman are NOT allowed for guests residing in Italy.

Excursions in Qatar:

Guests can only disembark as part of excursions organized by the Company, a negative smear taken on board is required free of charge.

In the case of excursions purchased with Costa, the antigen test required by the Qatari and Omani authorities for going ashore will be done free of charge on board.

Security Protocols | Caribbean islands

REQUIRED IDENTITY DOCUMENT

The passport must be valid for six months after the tourist's departure date from the Caribbean.

COVID INSURANCE

Mandatory before departure.

POSITIONING CHILDREN AGE 0-11

Not allowed. Guests under the age of 12 are not allowed on board as they are not eligible for vaccinations.

NO LANDING ALLOWED

REQUIRED REGISTRATION

Follow this LINK, before departure. The resulting QR code should be printed or digitally saved.

Before departure. The resulting QR code should be printed or digitally saved.

- Negative PCR test done before the trip within 72 hours of the cruise for all guests 12 years and older (paid by the guest).

- Negative antigen test performed within 24 hours before boarding the ship or before departure in the case of a flight package from Costa for all guests 12 years and older (paid by Costa)

Guests who have previously been infected with Covid and have recovered will be able to travel, but must have received at least 1 dose of the vaccine. However, upon landing, you will still need to present a certificate of recovery from Covid-19.

LANDING TEST

No additional tests are required during landing.

TESTS DURING THE CRUISE

Guests may be required to undergo other diagnostic antigen swab tests, depending on the regulations in force at the cruise destinations. The cost of the test will be fully covered by Costa.

Any guest 12 years of age or older who does not provide a valid vaccination certificate and the PCR and antigen tests mentioned above will not be allowed on board.

EXCURSIONS

In addition to the excursions offered by Costa, guests will be able to go ashore on their own, with the exception of Saint Vincent and the Grenadines, for which guests must choose an excursion organized by the company. Barbados and Tortola are requesting an earlier negative test in the case of an individual ashore.

Security Protocols | South America

REQUIRED DOCCOPS

A valid passport (must be more than 6 months at the time of the end of the cruise).

COVID INSURANCE

Must be completed prior to departure for the cruise.

AGE OF CHILDREN 0-11

Guests under 12 years old can board the ship, even if they are not vaccinated, but must pass a mandatory test upon boarding:

- Unvaccinated guests between the ages of 3 and 5 will undergo a saliva test upon boarding.

- Guests between the ages of 6 and 11 will have an antigen test.

- Guests between the ages of 0 and 2 years old do not have to take any tests.

NO LANDING ALLOWED

LANDING PROTOCOLS

- Full vaccination cycle for all guests over 12 years old. All WHO approved vaccines are accepted. Sputnik vaccine is not accepted.

WARNING: Guests over 60 years of age must receive a third dose if the second dose was received more than 5 months ago. The third dose must be received at least 15 days prior to planting.

- Negative pre-travel PCR test result within 72 hours prior to entering Brazil for all guests aged 2 and over (for example, if you arrive in Brazil on Thursday, you will need to take the test from Monday)

- Negative antigen test performed within 24 hours prior to boarding or prior to flight in the case of a purchased package on a Costa flight for all guests aged 6 and over (for example, if you board the plane on Thursday, you must take the test from Wednesday )

Guests 6 years of age and older will not be required to perform any other tests upon boarding.

Guests aged 5 and under must pass a mandatory test upon boarding:

Guests between the ages of 3 and 5 will have a saliva test upon boarding.

Guests between 0 and 2 years old will not take any tests.

QUESTIONS & ANSWERS

1. How is it determined if a guest has been vaccinated?

A guest is considered fully vaccinated if they have received a second dose of 2 doses (or a single dose such as J&J vaccine) at least 14 days before the cruise.

An incompletely vaccinated guest is:

1.1. who has not received a second dose of 2 doses (or a single dose such as J&J vaccine) at least 14 days before the cruise, or

1.2. who is vaccinated but is unwilling or unable to provide proof of vaccination;

2. Is a mixed combination of vaccines acceptable?

Guests who have received the COVID-19 combination vaccine are accepted provided they can show proof of complete vaccination provided by the relevant health authorities.

3. Who is considered “unvaccinated” and therefore not eligible to board?

An incompletely vaccinated guest is:

3.1. who has not received their second dose of 2 doses (or a single dose, such as Johnson & Johnson vaccine) at least 14 days before the cruise, or

3.2. who is vaccinated but is unwilling or unable to provide proof of vaccination;

4. What about guests who are certified recovered from COVID and then receive one dose of vaccine as directed by a doctor?

Guests who have received a single dose of vaccine after they have been certified as cured of Covid-19 are eligible to board, provided they can present certification confirmation from a competent health authority.

5. What vaccines are accepted?

Pfizer, Moderna, Vaxzevria (Astrazeneca) and Janssen (Johnson & Johnson) vaccines are accepted for Caribbean cruises

For cruises in the UAE, vaccines are accepted from Pfizer, Moderna, Vaxzevria (Astrazeneca) and Janssen (Johnson & Johnson) and Sputnik. We will continually assess requirements and make updates as local public health regulations change.

6. At what age is vaccination confirmation required?

A certificate is required for guests 12 years and older.

7. What about children under 12?

Boarding on Caribbean cruises is only allowed for guests (age 12 and over) who have completed a full course of vaccinations. Guests under 12 years old are not allowed on board. Boarding on UAE cruises is also permitted for unvaccinated children aged 11 and under. The same requirements apply to the 2021/22 winter cruises in South America.

8. Will an additional check be required upon boarding?

For Caribbean, all guests will be required to undergo a screening in the terminal before boarding, including a health questionnaire and a non-contact temperature check. Additional requirements for entry into the UAE and testing procedures that will be applied will be communicated as soon as we receive confirmation from the local health authorities.

9. Is the Green Pass valid for boarding Costa cruise ships in the Caribbean & United Arab Emirates?

The EU digital certification (Green Pass) is not valid for boarding as it can also be obtained from the with a molecular smear taken 72 hours before planting, or even for those who have been certified as having recovered from Covid-19. Therefore, the presence of a Green Pass cannot be considered sufficient for boarding, which is only allowed for guests who have completed the entire vaccination cycle.

10. Does this vaccination requirement apply to ALL Costa itineraries?

As part of our updated requirements, all bookings that are for cruises in the Caribbean and the UAE require all guests (age 12 and over) to complete a full vaccination. The same requirement applies to World Tour 2022. UAE cruises require all guests (aged 12 and over) to complete the entire vaccination cycle, and unvaccinated children under 11 years of age can board. The same requirement applies to 21/22 winter cruises to South America.

11. Do I still need to do a COVID test before every boarding and while cruising?

For Caribbean cruises, the health protocol adopted includes a mid-cruise test for all guests and a boarding test. Guests do not need to undergo additional testing at the terminal before boarding. For the UAE, additional entry requirements and applicable testing procedures will be communicated as soon as we receive confirmation from the local health authority.

12. If I am vaccinated, do I still need to submit a negative covid test before leaving for my destination? PCR or antigenic?

For Caribbean cruises, guests will be asked at the terminal prior to boarding to present the original or digital certificate confirming the completion of the entire vaccination cycle, as well as a negative pre-trip molecular test carried out in the previous 72 hours, plus a negative antigen test performed 24 hours prior to boarding.

13. Will all pre-boarding Covid tests be carried out at my expense?

The antigenic test, which must be performed 24 hours before boarding, will be returned on board upon presentation of the receipt. For guests with Costa flights, if a service is available, a check will be carried out by us at the airport at our expense. Guests will be promptly informed accordingly about the availability of this service at the airport of departure.

14. What happens if my test is positive upon arrival at the port of embarkation? Who will pay for my medical or return expenses?

If successful, all medical protocols will be applied to manage the situation. The guest must take out compulsory Covid-19 insurance to cover all costs.

15. What about the crew members? Will they also be vaccinated?

Our health and safety team, together with a group of independent scientific experts, have developed the Costa Safety Protocol, which also includes the most comprehensive set of measures and procedures to ensure the safety of the health of crew members. All of them will be vaccinated.

16. Are excursions to Costa destinations still a must, even though all guests will be vaccinated?

As mentioned earlier, while the situation continues to evolve, we are in dialogue with health authorities in various countries to find out specific requirements and procedures.